The Firm Identity

Here’s an article on the BBC site about ‘sonic branding‘, which discusses the prevalence of ‘micro jingles’ for technology firms, in particular Nokia and Intel. Basically, it appears that these are quite good for marketing, even if they do make most of us want to run screaming from the room and wreak firearm-related havoc in [...]

The UK’s first nationwide network law brand rolls out as we speak, with ‘Quality Solicitors’ tarting up independent High Street firms the length and breadth of the country. This seems like a sound approach to creating brand equity in advance of the forthcoming ‘TescoLaw’ apocalypse, and it has to be said that despite the audible [...]

As of May 1st we find ourselves living in a post-Lovells era, when the merger between the hardy Holbornites and Hogan & Hartson went live. But where are the trumpets, the star endorsements, the ticker tape parades? Nowhere. Instead we find the new age heralded by a very modest – almost apologetic – web site.
Perhaps [...]

It’s no accident that this column so regularly delves into the world of digital. After all, the corporate website often acts as a reasonably accurate shop-window of everything a firm does and everything it has to say about itself. But how long is that going to be the case? We’re starting to see firms build [...]

Just been wandering around the site of Access Legal, Shoosmiths’ ‘post-LSA brand’, according to Legal Week. Access Legal (which I shall call AL, as Paul Simon almost said) is a big plastic pot into which the Shoosters are chucking all their volume business. Conveyancing, personal injury, medical negligence – the kind of itty-bitty ambulance chasery [...]

Now, we discussed CMS Cameron McKenna and the ‘Reflect’ customer relationship management programme a couple of weeks ago. Subsequently, those wags at Roll on Friday have run an update in which they reveal how the firm is publicising the initiative internally with the aid of posters stuck up in the company toilets.
Like this:

Now, we don’t [...]

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Interesting news in the legal press this week of a tie-up between Irwin Mitchell and Telegraph Media Group. The pair are co-branding provision of fixed-fee legal services, resourced from a contact centre in Sheffield. Quoted in The Lawyer, the firm’s head of insurance Joe Simpson says:
“For Irwin Mitchell it broadens the channels [...]

Raised eyebrows in many quarters this week as Eversheds is named the UK firm with the strongest brand. A  judgement coming to us courtesy of Business Superbrands, which organises annual league tables ‘based on the opinions of marketing experts, business professionals and thousands of British consumers’.
Eversheds – 214th in the league table – comfortably outclassed all [...]

Let’s get gritty about this: lawyers are all about control.
Wording in a contract or statement for a court has to be precise, watertight if you like, and our experience is that lawyers tend to apply this same level of control and precision to many other areas of life.
The most frustrating thing about a brand is [...]

Perhaps more than any other element of the legal marketing mix, the home page is the firm’s calling card and the channel through which its personality can be projected to potential clients and recruits. Done well, it encapsulates the tone and key propositions of the firm, suggesting that there’s much worthwhile to be had if [...]